Transforming a private healthcare provider from call-only booking to a modern, patient-centric site with integrated online appointment scheduling.
Online Bookings
Call Volume
Mobile Traffic
HealthFirst is a private healthcare provider. The old site was difficult to navigate, not mobile-friendly, and had no online booking—patients had to call during business hours.
Outdated design with patient-centric information architecture lacking—difficult for patients to find services and specialists.
Front desk overwhelmed with booking calls. Zero online booking meant patients could only schedule during business hours.
Patients frequently chose competitors with better digital experiences and 24/7 online booking.
We built a patient-centric website with accessibility and compliance at the core.
Patient-centric information architecture and navigation designed for healthcare—easy to find services, specialists, and locations.
Integrated online appointment booking system allowing patients to schedule 24/7, reducing call volume and improving patient satisfaction.
Accessible, WCAG-compliant design for healthcare, with fast, secure hosting and HIPAA-conscious practices.
Within 5 months, HealthFirst transformed its patient acquisition and front desk operations.
Appointments via new system
Reduction in booking calls
Fully optimized experience
Accessibility standards met
"Our front desk was drowning in phone calls just for simple bookings. The new website Melit Media built for us just works. Patients love that they can book anytime, and my staff are so much less stressed not having to answer the phone every two minutes."